Terms & Conditions

The personal data that Bymuseet Bergen can collect, process and store is determined by the Personal Data Act. This applies to the entire company’s work, including the website.

Bymuseet.no is the website of Bymuseet I Bergen. It covers all our museums and departments. The website uses log files, which collect information such as IP addresses, browser type, referral page, ISP, time, etc. The data can not be linked to you as a person.

The website uses cookies, also called cookies. Read more about cookies.

The Purpose
Personal Data Act stipulates that we must inform about how personal data we receive is used. We process personal data in accordance with Chapter II, Section 8 of the Personal Data Act.

Bymuseet i Bergen collects personal information both in connection with public services and related to the museum’s research, documentation and archiving.

The Responsible for processing
Director is, on behalf of Bymuseet i Bergen, responsible for processing the company’s processing of personal data. Organization number: mva 988 212 024.

Collection and processing of personal information:
On the website Bymuseet.no we collect personal information through registration for events, competitions or other contact with Bymuseet i Bergen. The basis for this treatment is Article 6 (b) of the Privacy Ordinance. Where you have consented to it, the information is also used to provide you with information, offers and service in newsletters, e-mail, telephone and SMS. The basis for this treatment is the Privacy Ordinance Art 6 (a). You can at any time refuse to receive such information from us, or withdraw your consent.

The Collections, documentation and research:
Bymuseet i Bergen also collects personal information in connection with our social mission. This may be personal information that accompanies objects, photographs, interviews, gifts, donations, etc. This data is collected only to the extent necessary for the sake of the social mission and the public interest. The data processing takes place in accordance with the Archives Act .

Job applicants
In connection with employment, Bymuseet i Bergen receives personal information from applicants. This information is processed in accordance with the Privacy Act.

Personal information on our website:

Search the site
Keywords that users search for on the site are collected and stored in Google Analytics. The purpose of the storage is to be able to use data about what is being searched for, to adapt the content on the pages and make the search function better. The keywords cannot be linked to other information about the user who performed the search.

buttons and external links. On some pages on the website, there are order buttons that lead to other websites, such as the purchase button in the event calendar. If the link leads to a website other than Bymuseet.no, Bymuseet I Bergen is not responsible for the processing of personal data on the external site. It is then the external website’s privacy statement that applies.

Integrated elements from external sites
Some pages on the site may use integrated content from external sites, such as Tripadvisor, Facebook, Twitter, Youtube and Instagram. These elements leave cookies in your browser, which the respective platforms use for statistics and marketing (see information about cookies above).

Bymuseet i Bergen does not store information about your use of these elements, it is only collected and stored by the external actor.

Information security
We secure your personal information by both physical and virtual access and access control, as well as by encrypting sensitive parts of submitted information. Our websites are secured with SSL certificate.

Bymuseet i Bergen in social media
You can also find Bymuseet i Bergen in social media, such as Facebook and Instagram. Your activity and information from your profile is displayed on the page where you have written or posted photos, to all visitors to the page / profile. This information is the media’s (eg Facebook) property and is not stored at Bymuseet i  Bergen. We do not use your comments or your profile information other than that they appear in the comments field on the page. In these cases, it is the social media platform’s own privacy statement that applies.

Storage and disclosure of information
Personal information registered on our websites is not available to other visitors to the website. The information will not be shared with third parties unless this is necessary to deliver the service that has been ordered and you have given consent.

Bymuseet i Bergen does not sell your personal information to others.

Information registered in connection with events is stored in accordance with the law. They are not used for anything other than the event. The information will not be shared with third parties beyond this unless you have given your consent to this when filling out the form.

If you are applying for a job at Bymuseet i Bergen, we store your application and personal information as long as the recruitment process is ongoing. Then all your data will be deleted, unless otherwise agreed and active consent to this has been given in writing.

Personal information that is registered in connection with collections of documentation and research is stored on a separate server, in a lockable cabinet and in magazines.

Access, correction or deletion of personal data
We process your personal data in accordance with the Personal Data Act and current regulations. Please note that you can demand access to and transfer of your own personal information, as well as demand correction or deletion of information.

It can be complained to the Data Inspectorate about processing in violation of the rules.

Terms booking
All our prices inclusive of 12 % V.A.T. We accept vouchers and have an invoicing system, 30 days term.

Accompanying certificate special needs – free for companion.

25 % discounts on groups more than 10 persons. Guide and driver free of charge. Not applicable to Bryggen Guiding, city walks, theatre walks, guided tours etc.

Prices applies in our ordinary opening hours. Requests all year around outside the official opening hours are welcome, additional fees may occur. Please contact us at booking@bymuseet.no

Cancellation policy:
Visits within regular opening hours: If cancelled later than 48 hours in advance customer pays 25 % of the entrance fee. Latest change of pax 24 hours in advance.

Visits outside regular opening hours: If cancelled with 14 day’s notice, free of charge, otherwise no refund of additional fees. If cancelled later than 48 hours customer pays 25 % of entrance fee.

Contact information
Inquiries about what information is registered, correction and deletion can be sent to post@bymuseet.no or Bymuseet i Bergen, PO Box 4052 Sandviken, NO 5835 Bergen.